Orders before 5 PM Eastern Time will ship the same day. Refrigerated products need more care and might ship the next day.
Same day shipping doesn’t apply if your order is placed over the weekend or on major U.S. holidays like:
– Memorial Day
– Independence Day
– Labor Day
– Thanksgiving Day
– Christmas Day
– New Year’s Day
Please note: orders placed over the weekend (Saturday and Sunday) will not be shipped until the earliest business day. Also, orders over $500 will require a signature at delivery.
The above was our shipping page to go to when clicking shipping our returns and exchanges page should be as follows Have an unopened product you’d like to return? Your happiness is our priority, and we’re here to help! Kalongen requires all returns to be requested within 30 days of receipt of your items. Simply contact our Customer Happiness team for a prepaid shipping label (the cost of your return is on us!) via e-mail,
email@example.comPlease make sure you reference your order number. Our 30 day return policy 100% refund will be issued on your unopened item(s) returned within 30 days. Items must be returned in the same (or similar) condition in which they were received. Opened returned products will be discarded and no refund or credit will be issued. Refrigerated products are non-refundable and cannot be returned.Examples include, but are not limited to, probiotics. Gift cards, coupons, promotions, free gifts etc. are non-refundable.When will I get a refund? Once we receive your item, most returns are fully refunded in 3-5 business days.